ALLERGENS

All about allergens

Very, very few. If there are any allergens in any of our blends, you'll see them in bold type in the ingredients list.

ORDERS

Can I change or cancel my order?

Once your order’s been confirmed, there’s a short window where we might be able to catch it before it’s packed and on its way.

If you're in Australia and need to make a change, drop us a message via our Contact form. We'll do our absolute best, but if the order’s already been dispatched, we can’t work our magic.

Please note: We’re unable to make changes to international orders once they’re placed.

Can I change the shipping address on my order?

We get it — typos happen! If you’ve entered the wrong shipping address at checkout, contact us ASAP and we’ll do our best to fix it before your order is processed.

Once your Naugh-Tea goodies have left the building, we’re unable to redirect them, so please double-check your confirmation email to make sure everything’s spot on before we pack things up.

CAN I CHOOSE WHICH FREE SAMPLE I RECEIVE?

We add a free sample to every order but sadly cannot accommodate specific requests as not all teas are available in sample size.

We change our samples up frequently and like to include special edition teas as much as we can throughout the year. If you have any allergies please check the website for ingredients before consuming.

ABOUT OUR TEAS

DO YOU HAVE CAFFEINE-FREE OR DECAF TEAS?

Absolutely! We have a wide range of naturally caffeine-free teas, just look for them in the descriptions.

CAN I ENJOY YOUR TEAS DURING PREGNANCY?

Many of our blends can be enjoyed during pregnancy, especially those that are naturally caffeine-free. However, we always recommend checking the ingredients and having a quick chat with your healthcare provider before sipping. Some herbs aren’t suitable during pregnancy, so it’s best to make informed choices and enjoy your brews in moderation.

WHAT ON EARTH ARE 'NATURAL FLAVOURINGS'?

Good question. Let’s spill the real tea.

When we say natural flavourings, we’re talking about the good stuff, think extracts, oils, and essences squeezed, steamed or steeped from actual plants, fruits, and spices. No weird lab experiments here. If it didn’t start its life as something recognisably natural, it’s not coming near your brew.

Take our flirty friend Earl Grey, for example. That punchy citrus note? It’s from bergamot oil, a natural flavouring that gives it that “I’m posh but approachable” vibe.

We work with top-tier suppliers who know their flavouring game inside and out. Everything they whip up meets the Food Standards Agency's rules (yep, even the boring legal stuff). So rest assured, our natural flavourings are 100% FSA-approved, allergen-free (no nasties from the big 14), and only make up a teensy tiny part of your tea, about 1%, in fact.

Prefer your brew totally au naturel? You’re in luck—we’ve got loads of blends with no added flavourings at all. Just pure, unfiltered plant magic.

CALORIE CONTENT IN OUR TEAS

Our teas are so light on calories they don’t even make the cut for a nutrition label, even the ones with juicy fruit chunks and cheeky little sprinkles. Sip away, guilt-free!

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

You can use our contact form, here.